We are here to help every step of the way.

Broker Member Support

1.888.762-7819 option 1

M-F 8:00 am to 5:00 pm (Central Time)


Supplier Member Support

1.888.762-7819 option 2

M-F 8:00 am to 5:00 pm (Central Time)


The REX Market Operations Desk (MOD) support team understands the unique dynamics of each market and is committed to delivering exceptional service quality through a range of support activities including:

  • REX software application
  • Assisting brokers with questions about the competitive environment and available service options in each market
  • Working with suppliers to quickly and efficiently process custom pricing requests from brokers
  • Communicating and facilitating with the meeting of any supplier credit requirements for each opportunity
  • Ensuring prompt and efficient energy contract processing from document generation through enrollment
  • Assistance and participation in sales meetings with customers upon request from broker member
  • Supporting special customer scenarios such as move-ins and meter adds/drops